Help Desk Support

The Help Desk Support associate is responsible for data entry, data auditing, troubleshooting, and customer service functions within our Fortune 500 Client's Leasing department.

· Working shift between the hours of 8:00am – 6:00pm. 3 days WFH and 2 days onsite.

· Track and maintain support tickets from assignment to resolution

· Provide second level support for hardware (printer, server, thinclient, monitor, keyboard, mouse, Ingenico POS terminal) devices

· Provide training and assistance for first level support agents

· Create and update documentation and Common Problems for changes in Hardware and Communication issues or devices

· Must possess strong organizational, communication and time management skills.

· Effective listening skills and collaboration skills.

· Strong analytical and problem solving skills.

· Strong customer service skills.

· Ability to build confidence and maintain relationships.

· Associates Degree – Information Technology, Information Systems or Computer Science

· Certifications –Networking a plus

· Working knowledge of current Microsoft Office Suite

We offer healthcare, dental reimbursement, and life insurance

• Hybrid

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran