Client‑First Center Advocate

Ready to Launch Your Career in Financial Services

Do you enjoy helping people, solving problems, and making a positive impact? Are you seeking an opportunity to grow your career in the financial‑services industry?

We are seeking a motivated, customer‑focused Client‑First Center Advocate to join a financial institution that values diversity, inclusion, collaboration, and employee recognition.

This role offers an excellent opportunity to develop your skills, gain valuable industry experience, and make a difference in customers' everyday banking experiences. With paid training and a supportive team environment, you will have the tools you need to succeed.

What You’ll Do

• Represent the customer: Handle inbound calls about banking products, account information, and online banking.
• Build meaningful connections: Deliver exceptional service, establish trust, and foster positive relationships with customers.
• Resolve issues efficiently: Research concerns, address complaints and disputes, and provide timely, professional solutions.
• Achieve performance goals: Work collaboratively and independently to exceed targets for call handling, availability, service quality, and customer satisfaction.
• Apply problem‑solving skills: Navigate multiple systems and resources to find answers and ensure a smooth customer experience.

Position Details

• Location: On‑site, Hamilton, Ohio
• Schedule: Monday–Friday, 8:00 AM–5:00 PM, with rotating Saturdays.

What We’re Looking For

• Strong verbal and written communication skills.
• Confidence navigating multiple computer systems and working with dual monitors.
• Excellent problem-solving skills and the ability to de-escalate challenging customer interactions.
• A dependable, reliable, and professional approach to work.
• A customer-first mindset and a desire to learn and grow.
• Previous call center and/or banking experience is a plus!

Qualifications

Required:

• Minimum of 1 year of customer service experience.
• High school diploma or GED.

Preferred:

• Prior experience in a call center.

What’s In It For You?

• Competitive pay: $19.50 per hour.
• Comprehensive benefits: Medical, dental, and life insurance.
• Paid training: Access the knowledge, tools, and support needed to excel in your role.
• Positive workplace culture: Join an environment that values diversity, inclusion, teamwork, and employee recognition.
• Career‑building experience: Develop transferable skills and gain valuable experience in the financial services industry.

Ready to Take the Next Step?

If you’re passionate about helping people, enjoy solving problems, and are excited to grow your career in financial services, we’d love to hear from you! Take the next step toward a role where your customer‑service skills can make a real difference.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran